Billing & Subscription
Open the billing page
Click Billing & Plan at the bottom of the admin sidebar (shown to owners and admins). It opens your Kaniva account's Billing & Plan page for this store in a new tab.
The top of the page shows Your plan: its status (for example Active, Free trial — ends …, Payment failed or Not paid up), your orders this month against any cap, your Stripe Connect status and your payment method.
The plans
Under Choose how you pay (or Switch plans) are the plans. Current prices are on the Billing page and at kaniva.io/pricing. Every plan includes every module: storefront, point of sale, Advanced Inventory and the shop floor, Manufacturing, CRM and Accounting. The plans differ in how you pay, the order cap and how fast support gets back to you.
- Pay As You Go: no monthly fee. A platform fee is collected through Stripe Connect on each sale. No order cap. AI support around the clock
- Solo: a flat monthly price with a 0% platform fee, up to 200 orders a month. Support follows up within a business day
- Shop: a flat monthly price with a 0% platform fee and no order cap. Same-day support
- Enterprise: quoted. Click Talk to us
Stripe's card processing fees are separate on all of them. During your free trial everything is on, and when the trial ends your store is on Pay As You Go until you pick otherwise.
Pay As You Go
Connecting Stripe is how you choose Pay As You Go. Click Connect Stripe to start and complete Stripe's onboarding (this is the same as Connect with Stripe on Settings → Payments). Once Stripe lets your store take payments, you're on Pay As You Go and paid up; there's nothing else to do. A store whose trial has ended without Stripe Connect can still open Settings → Payments to finish it; the rest of the admin waits until then.
Solo or Shop
- Pick Monthly or Yearly at the top of the plans (yearly is ten months' price)
- Click Subscribe to Solo or Subscribe to Shop
- Enter your Card Details and click Subscribe
Everything is on one subscription and one invoice. There is nothing to add on.
The Solo order cap
Solo covers up to 200 paid orders a month, counting web, phone and invoice orders and Point of Sale sales. Going over never stops an order. You get one email and one notification near the cap and one when you reach it, and the Billing page shows of 200 orders this month. If busy months are the new normal, Shop has no cap.
Switching
- Pay As You Go → Solo or Shop: subscribe as above. It takes effect immediately
- Solo ↔ Shop, or monthly ↔ yearly: click Switch to Shop (or Switch to Solo, Switch to yearly billing). With a card on file the change is immediate and the difference is prorated on your next invoice; without one, you go to checkout first
- Solo or Shop → Pay As You Go: Stripe Connect must be live. Click Switch to Pay As You Go. Your plan runs to the end of the paid period, then Pay As You Go starts. Until then, Undo switch, keep my plan cancels the switch
- Stores on an older plan keep it until they choose. Nothing changes on its own
AI listing drafts
If your store has Write with AI on the product page (see Products), the AI listing drafts card shows your plan's free drafts this month and how many you've used.
Once the free drafts are used, the button waits until next month. To keep going, click Turn on extra drafts: each extra draft costs $0.10 and is billed with your monthly usage, on the same usage bill as receipt scanning. If there's no card on file, you're asked for one first; nothing is charged until you use an extra draft. Turn off extra drafts stops it; the free drafts keep working.
Payment method and invoices
Under Manage subscription, Billing portal opens Stripe's portal, where you update your card (Update → next to your payment method goes there too). Invoices lists every invoice.
Cancelling
Click Cancel subscription and confirm. You keep access until the end of the paid period. After that the admin locks unless your store is on Pay As You Go; your storefront keeps selling. Until the period ends, Resume subscription undoes the cancellation.