Push Notifications
Get an alert on your computer or phone when a new order comes in, even when the admin isn't open.
Turn notifications on
- Find the bell in the admin top bar (on a phone it's at the right of the top bar)
- Click it
- When your browser asks, click Allow
- The bell turns blue while notifications are on
Click the blue bell again to turn them off; it goes back to grey. Each device and browser is turned on separately, so do this on every device you want alerts on.
What you'll get
New orders. A notification with the order number, the total and the number of items, plus [SHIPPING REQUIRED] when the order has physical items. Click it to open the order.
Kaniva also uses the same notifications for a few things that need you:
- Support tickets (CRM): for example a customer reply, or a live chat handed to a person (Live chat needs you)
- Dropship orders that are waiting for your approval or could not be sent to the supplier
- Work orders whose parts have all arrived in their zone (… is ready)
Requirements
- Computer: a current Chrome, Firefox or Edge
- Android: Chrome, or the installed admin app
- iPhone and iPad: install the admin on your home screen first (see Install as Desktop App), then turn on the bell from the installed app. Needs iOS 16.4 or later
- Notifications must be allowed for your store in the browser's site settings
Troubleshooting
- No bell: this browser doesn't support push notifications (or, on iPhone, the admin isn't installed on the home screen)
- The bell is red: notifications were blocked. In your browser's site settings, change notifications from Block to Allow, then reload the page
- Nothing arrives: check the bell is blue on that device. On a phone, make sure battery saver isn't stopping background activity