Feature Requests & Bug Reports
Have a feature idea or found a bug? Submit requests directly from your admin panel and track their progress.
Accessing Feature Requests
- In your store's admin: click Feature Requests at the bottom of the sidebar (below Settings, Help and Changelog). It opens in a new tab
- On your Kaniva account pages: open the menu under your name and choose Feature Requests
Submitting a Request
- Click New Request (or Submit Your First Request when you have none)
- Under Store, choose which store the request is for (if you manage more than one)
- Choose the Request Type:
- Bug Report: Something isn't working correctly
- Feature Request: A new capability you'd like to see
- Improvement: Enhancement to an existing feature
- Question: General inquiry
- Enter a clear Title
- Write a Description. For a bug, say what you did, what you expected and what happened. You can paste links to screenshots
- Click Submit Request
Tracking Your Requests
View all your submitted requests on the Feature Requests page:
- Title, Store, Type and Status
- Submitted: when you sent it
- View opens the request with its details and replies
Request Statuses
| Status | Meaning |
|---|---|
| New | Just submitted, awaiting review |
| Under Review | Team is evaluating the request |
| Planned | Approved and scheduled for development |
| In Progress | Currently being worked on |
| Completed | Implemented and deployed |
| Declined | Won't be implemented (reason provided) |
| Closed | No longer active |
Adding Comments
You can add follow-up comments to your requests:
- Click View on the request
- Type in Add a Comment
- Click Post Comment
Comments are useful for:
- Providing additional information
- Answering clarifying questions from our team
- Updating the status of a bug